Term & Condition

Welcome to CLOUDREST. These Terms & Conditions (“Terms”) govern your access to and use of our website and services.

By accessing this website, requesting quotations, downloading catalogs, submitting inquiries, requesting samples, or engaging in business discussions with CLOUDREST, you agree to comply with these Terms.

If you do not agree with any part of these Terms, please discontinue use of our website and services.

1. About CLOUDREST

CLOUDREST is a professional manufacturer of mattresses and sofas, specializing in compressed mattress solutions, OEM manufacturing, ODM development, and customized furniture products for global business customers.

Our website is intended primarily for business-to-business (B2B) users, including but not limited to:

  • Distributors

  • Wholesalers

  • Retailers

  • Furniture Stores

  • Hospitality Buyers

  • Project Contractors

  • E-commerce Sellers

  • Private Label Brands

2. Website Use

You may use this website for lawful business purposes only.

You agree not to:

  • Use the website for unlawful activities

  • Attempt unauthorized access to systems or data

  • Introduce malicious software or harmful code

  • Interfere with website operation or security

  • Copy, scrape, or reproduce content without authorization

We reserve the right to restrict or terminate access to any user who violates these Terms.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, dimensions, and technical information are accurate.

However:

  • Product images are for reference purposes only

  • Colors may vary depending on display settings

  • Specifications may be updated without notice

  • Custom products may differ from standard samples

Nothing on this website constitutes a legally binding product offer.

4. Quotations and Pricing

All quotations provided by CLOUDREST are subject to:

  • Product specifications

  • Order quantity

  • Material selection

  • Packaging requirements

  • Shipping conditions

  • Exchange rate fluctuations

Unless otherwise stated in writing:

  • Quotations are non-binding

  • Prices may change without prior notice

  • Final pricing is confirmed only upon order acceptance

5. OEM and ODM Services

CLOUDREST provides OEM and ODM manufacturing services based on customer requirements.

Customers are responsible for ensuring that:

  • Submitted designs are legally owned or authorized

  • Trademarks and logos do not infringe third-party rights

  • Product specifications comply with local regulations

CLOUDREST shall not be liable for intellectual property disputes arising from customer-supplied materials or designs.

6. Samples and Prototype Development

Sample products may be provided for evaluation purposes.

Unless otherwise agreed:

  • Sample fees may apply

  • Shipping costs are the responsibility of the customer

  • Sample lead times are estimates only

  • Samples may differ slightly from final mass production products

Sample approval does not guarantee identical performance under all production conditions.

7. Minimum Order Quantity (MOQ)

Minimum order quantities may vary depending on:

  • Product type

  • Material requirements

  • Packaging specifications

  • Customization complexity

Published MOQ information is for reference only and may be adjusted based on project requirements.

8. Production Lead Times

Estimated production lead times are provided based on current production schedules.

Actual lead times may be affected by:

  • Material availability

  • Production capacity

  • Public holidays

  • Shipping schedules

  • Force majeure events

Lead times are estimates and do not constitute guaranteed delivery commitments unless confirmed in writing.

9. Shipping and Logistics

CLOUDREST may assist customers with logistics coordination and shipping arrangements.

Unless otherwise agreed:

  • Delivery schedules are estimated

  • Shipping carriers operate independently

  • Customs clearance is the responsibility of the importer

  • Import duties, taxes, and local fees are the responsibility of the customer

Risk transfers according to the agreed Incoterms stated in the sales contract or invoice.

10. Inspection and Acceptance

Customers are encouraged to inspect products upon receipt.

Any claims relating to:

  • Quantity shortages

  • Visible damage

  • Manufacturing defects

should be reported within seven (7) business days after delivery.

Failure to notify CLOUDREST within this period may be deemed acceptance of the goods.

11. Payment Terms

Payment terms are determined on a case-by-case basis and may vary depending on:

  • Order value

  • Customer history

  • Product type

  • Project requirements

Accepted payment methods and schedules will be specified in quotations, invoices, or sales agreements.

12. Intellectual Property

All content on this website, including:

  • Text

  • Images

  • Graphics

  • Product information

  • Layouts

  • Logos

is the property of CLOUDREST or its licensors and is protected by applicable intellectual property laws.

No content may be reproduced, distributed, or used without prior written permission.

13. Limitation of Liability

To the maximum extent permitted by law, CLOUDREST shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Lost profits

  • Business interruption

  • Loss of data

  • Loss of commercial opportunities

arising from the use of this website or our products and services.

14. No Warranty of Business Results

While CLOUDREST strives to provide quality manufacturing services and products, we do not guarantee:

  • Sales performance

  • Market success

  • Product profitability

  • Business growth

  • Customer satisfaction outcomes

Business results depend on numerous factors beyond our control.

15. Force Majeure

CLOUDREST shall not be liable for delays or failures caused by circumstances beyond reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Earthquakes

  • Fire

  • War

  • Government actions

  • Labor disputes

  • Transportation disruptions

  • Supply chain interruptions

  • Epidemics or pandemics

Affected obligations shall be suspended for the duration of the force majeure event.

16. Third-Party Links

This website may contain links to external websites.

CLOUDREST is not responsible for:

  • Third-party content

  • Website availability

  • Privacy practices

  • Products or services offered by external parties

Users access third-party websites at their own risk.

17. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you acknowledge that personal information may be collected and processed in accordance with our Privacy Policy.

18. Modifications to These Terms

We reserve the right to update these Terms at any time.

Changes become effective immediately upon publication on this page.

Continued use of the website constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed and interpreted in accordance with applicable laws governing the jurisdiction in which CLOUDREST operates, unless otherwise agreed in writing between the parties.

20. Contact Information

For questions regarding these Terms & Conditions, please contact:

CLOUDREST

Email:[email protected]

Website: cldrest.com

Cloudrest Logo Black. Long
CLOUDREST (Shenzhen) specializes in low-MOQ, compressed mattresses and sofas. With fast sampling and OEM services, we are the flexible manufacturing partner your growing business needs.

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